You can track your order using the unique tracking link sent to your email when your order was shipped from our warehouse. If you cannot find the tracking link, please contact our customer service for assistance.

Delivery time may vary depending on your location and selected shipping option. It usually takes between 3 to 5 working days for standard delivery. For exact delivery times, please see the delivery information at checkout or contact our customer service.

Unfortunately, we cannot guarantee changes or cancellations after the order has been placed, but we recommend that you contact us as soon as possible if you need to make a change or cancellation.

If you have not received your order within the expected delivery time, please contact our customer service and we will help you track and resolve the issue.

We usually accept payment by credit card, clear and sometimes other payment methods depending on your region.

Yes, we usually offer a refund policy for unused and undamaged items within a certain time frame after delivery. Contact our customer service for more information about our refund policy.

Delivery time varies depending on your location and the selected shipping option. It usually takes between 3 to 5 working days for standard delivery. For exact delivery times, see our shipping page or contact our customer service.

We usually offer a return policy where you can return unused and undamaged items within a certain time frame of receipt. Contact our customer service to get more information about our return conditions and possible fees. However, this does not apply to special orders such as helium balloons, filled balloons and rentals. Also find more information Buy helium filled balloons

To return an item, contact our customer service for instructions and a possible return shipping label.

Yes, if the item meets our return policy, we usually offer a refund. The refund is usually processed within a certain number of days after we receive and approve your return.

If you receive a defective or incorrect item, contact our customer service and we will arrange a return or replacement for you. NOTE You can read the conditions for filled balloons here.

You need to pay for the return shipping (from SEK 59, does not apply to pinatas, filled balloons) as well as the reason for the return and our return conditions. Contact our customer service for more information.

The processing time for returns and exchanges may vary depending on the volume of returns we receive. It usually takes between 5 to 10 business days to process a return or exchange after we receive the item.

Yes, we have a physical store where you can usually return or exchange an item in person there. See our website or contact our customer service to find out if we have a store near you